Food Products

As our products are freshly prepared and perishable, orders cannot be cancelled once they have been processed or dispatched.

Catering Orders

1. Cancellation 7 days or more before the event: Advance payment may be refunded after deducting any applicable administrative charges.
2. Cancellation within 7 days of the event: Advance payment is generally non-refundable, as ingredients and preparations may have already commenced.

Damaged or Incorrect Products

If you receive:

1. A damaged package
2. Incorrect product
3. Missing item

Please contact us within 24 hours of delivery with photographs of the package and products. After verification, we will arrange a replacement or provide an appropriate refund, where applicable.

Refund Process

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Contact Us

For any questions regarding our policies or your order, please contact us:

NAIVEDHYAM

📞 +91 9322861756 / +91 9029862756

📧 Email: support@naivedhyam.org.in (replace with your official email if different)

These policies are written in a professional, e-commerce–friendly format suitable for your website. If your site uses payment gateways such as Razorpay, PhonePe, or Cashfree, or if you plan to sell internationally, they can be further customized to meet those providers' requirements.